Frequently Asked Questions

To apply for a Zero account and debit card please download the Zero App from the App Store (Apple devices) or the Google Play Store (Android devices) and follow the sign-up process in the App.

Customer funds are safeguarded with Clearbank which is a fully regulated UK bank. This money is ringfenced from Zero's own funds and ensures that customer funds are protected in the unlikely event that Zero becomes insolvent.

The Zero account and card are only available to individuals over the age of 18.

Zero is not a bank. Zero is a money app including a personal account, a Mastercard debit card and other banking services. The Zero personal account is known as an Electronic Money (E-Money or EMI) account.

It's free to open a Zero account and to get a Zero Debit Card. We don't charge for anything else right now either.

Both Apple Pay and Google Pay are available to use on your Apple and Android devices.

Depending on the type of transaction, some transactions can take up to 48 hours to settle with the merchant.

Key limits: 100 card transactions per day, £4,250 in a single card transaction, £10,000 per day on card transactions, 4 ATM withdrawals per day, £500 ATM withdrawal per day.

Payments with your Zero Card are protected by Mastercard's comprehensive fraud protection systems including 3DS. We also employ Flagright technology to monitor every transaction for suspicious activity.

3DS (also known as 'Mastercard SecureCode') is a standard which helps reduce fraud and provide extra security to your online payments. Authentication provides an additional layer of security.

GreenScore® is a proprietary index we calculate to help you understand how sustainable you are. It's a number between 1 and 1000, with a higher GreenScore indicating a more sustainable lifestyle.

Your GreenScore is calculated by using data science to process the transactions you make on your Zero personal account and card. We have partnered with Doconomy to provide an estimate of the carbon impact of each transaction.

Anyone aged 18 and over who is a UK resident can apply for an account.

Download the Zero app, sign up, then head to the Savings section of the app dashboard and follow the instructions. It should only take a few minutes!

Eligible deposits are protected up to £85,000 by the Financial Services Compensation Scheme (FSCS). Savings are held with Griffin Bank, a B Corp-rated bank.

Unlike a lot of other savings products, the money you add to your Planet Safe Saver account will never be used to support fossil fuels or other environmentally harmful industries.